We are Here to Help
We do our best to color match all our designs so what you see on screen is what you get. However the colors may vary slightly. If you have any questions about a particular design, please contact us and we will do our best to help.
When you receive an email from us, there should be an unsubscribe link at the bottom of the email. Alternatively, you can reply to the email with ‘UNSUBSCRIBE’.
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team, so that they can work to get you your goods as soon as possible.
Go to this page https://www.sheshock.com and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
You can reset your password by clicking the Forgotten Password link on the login page. Then typing your email address you used to sign up with. An email will be sent to you with your password reset instructions.
You can easily change all your information on your account. Go to login page , then click “my account” and “edit”. Here you can change all your contact information.
Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Our online ordering system will ask for all the important information you should submit. This will make sure the shipment is not delayed
You can use all the Debit/Credit credit cards which is under VISA / Master & PayPal.
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact firstname.lastname@example.org notify us about the problem. We can manage the order manually.
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example bulky purchase) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
You can see the terms and conditions here.
If you want to return a product, please contact within the 7 days of delivery email@example.com.
We will send you the tracking code of the shipment when the parcel has been sent. If you don’t receive the order number please contact us.
Shipping time will be confirmed on the order confirmation document.
Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.
You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.
It will be delivered to your nearest Post Office ready for you to collect. You normally have 10 days to collect your order before it gets returned back to us.
The only countries we do not ship to is Cuba, Iran and North Korea.
If you catch us quickly! Orders are normally fulfilled within 3-5 working days. So if you want to add another product to your order, please get in touch and we will try to help.
If you contact us as soon as possible with your correct details, we may be able to change your address if the products haven’t been shipped. If you’re too late, we will have to wait to receive the item(s) back before we can send them to the correct address.
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team.
Yes. If you send it back to us, we will exchange this for you, you may have to pay the extra shipping fees. For more information about returning/exchanging an item, please see our Returns Policy.
Once we have received the returned items, we will issue a refund within two business days. For more information about returning an item, please see our Returns Policy.