Frequently Asked Questions (FAQs)

General

You can easily track your order by logging into your account on our website and navigating to the “Order History” section. There, you’ll find real-time updates on the status of your shipment along with tracking information provided by the shipping carrier.

We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. You can select your preferred payment option during the checkout process.

Delivery times vary depending on your location and the shipping method selected. Typically, orders are processed and shipped within 1-3 business days. Once shipped, domestic orders usually arrive within 3-7 business days, while international orders may take longer, usually within 7-15 business days.

We offer a hassle-free return and exchange policy within 3 days of receiving your order. If you’re not completely satisfied with your purchase, you can return it for a refund or exchange. Please visit our Returns & Exchanges page for detailed instructions and eligibility criteria.

Yes, we take the security of your personal and payment information very seriously. Our website is encrypted using industry-standard SSL technology to ensure that your data is protected during transmission. Additionally, we adhere to strict privacy policies to safeguard your information.

Yes, we offer international shipping to many countries worldwide. During the checkout process, you can enter your address to see if we deliver to your location and view the available shipping options and rates.

We strive to process orders quickly to ensure prompt delivery, so we recommend contacting us as soon as possible if you need to cancel or modify your order. While we cannot guarantee changes once an order has been placed, we will do our best to accommodate your request.

The final price of your purchase may include applicable taxes and shipping fees, which will be calculated and displayed during the checkout process. There are no hidden fees, and the total amount will be clearly indicated before you confirm your order.

Our customer support team is available to assist you with any questions or concerns you may have regarding your order. You can reach us via email at support@sheshock.com or through our Contact Us page. We strive to respond promptly to all inquiries.

Contact Us

 

Yes, we occasionally offer discounts and promotions for bulk orders or loyal customers as part of our loyalty program. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and special offers. Additionally, bulk pricing may be available for certain products – please contact us for more information.

Shipping

 We offer a variety of shipping methods, including standard shipping, expedited shipping, and express shipping. The available options depend on your location and the items in your order.

Shipping costs vary depending on factors such as the shipping method selected, the destination address, and the weight/size of the package. You can view the shipping costs for your order during the checkout process before completing your purchase.

Orders are typically processed and shipped within 1-3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery progress. Generally it takes 10 to 15 days or before.

Yes, you can track your shipment using the tracking number provided in the shipping confirmation email. Simply enter the tracking number on our website or the carrier’s website to monitor the status of your delivery in real-time.

Yes, we offer international shipping to many countries worldwide. During the checkout process, you can enter your address to see if we deliver to your location and view the available international shipping options and rates.

Yes, you can choose to ship your order to a different address than your billing address. During the checkout process, you’ll have the option to enter a separate shipping address if desired.

In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as necessary.

Yes, we offer expedited shipping options for customers who need their orders delivered quickly. During the checkout process, you can select the expedited shipping option for an additional fee to receive your order faster.

Yes, we offer free standard shipping on orders that meet a minimum purchase threshold. The minimum purchase amount required for free shipping may vary depending on promotions and offers. Please check our website or promotional emails for current free shipping thresholds.

 
 
 
 
 

Payments

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. You can select your preferred payment option during the checkout process.

Yes, it is safe to enter your credit card information on our website. We use industry-standard encryption technology (SSL) to ensure that your payment details are securely transmitted and processed. Additionally, we do not store your credit card information on our servers for added security.

No, We don’t provide installment payment plan at the movement. 

Your credit card will be charged at the time of purchase, once your order has been confirmed. You will receive a payment confirmation email with details of your transaction shortly after completing your purchase.

Unfortunately, we currently only accept one payment method per order. If you wish to use multiple payment methods, we recommend splitting your purchases into separate orders and completing the checkout process for each item individually.

The final price of your purchase may include applicable taxes and shipping fees, which will be calculated and displayed during the checkout process. There are no hidden fees, and the total amount will be clearly indicated before you confirm your order.

Once your payment has been processed, it cannot be canceled or modified. If you need to make changes to your order, please contact our customer support team for assistance.

Yes, we offer refunds for eligible returns within our specified return policy period. Once your return is processed and approved, we will issue a refund to the original payment method used for the purchase.

Refund & Returns 

For your security, we do not store your payment information on our servers. Each time you make a purchase, you will need to enter your payment details again for authorization. However, you can choose to save your payment information securely with our payment processor for faster checkout on future orders.

 
 
 

Returns

Our return policy allows for returns within 3 days of the delivery date for a full refund or exchange. Items must be in their original condition with tags attached and accompanied by proof of purchase.

To initiate a return, simply log in to your account on our website and navigate to the “Order History” section. Select the order containing the item(s) you wish to return and follow the prompts to request a return authorization and receive a prepaid return shipping label.

 We accept returns for items that are in their original condition with tags attached and packaging intact. Items that have been used, washed, or altered may not be eligible for return. Please refer to our return policy for more details.

Refund & Returns 

Yes, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Once we receive your returned item(s), it typically takes 3-5 business days to process your return and issue a refund or exchange. You will receive email notifications regarding the status of your return throughout the process.

No, you cannot return item you purchased during sales or promotion.

Refund & Returns 

If you received a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund and provide instructions for returning the damaged item at no additional cost to you.

 If your return meets our return policy criteria, you will receive a full refund to the original payment method used for the purchase. However, please note that shipping fees are non-refundable unless the return is due to a mistake on our part.

Refund & Returns 

You will receive email notifications at each step of the return process, including when your return has been received, processed, and the refund or exchange has been initiated. If you have any questions about the status of your return, please contact our customer support team for assistance.