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Return and Refund Policy
Last Updated: October 15, 2024

At SheShock, we strive to ensure that our customers are satisfied with their purchases. However, if you are not completely satisfied with an item, we offer a straightforward return and refund policy. Please read the following guidelines carefully.

1. Eligibility for Returns

You may return items purchased on our website within 2 days of receiving your order, provided the following conditions are met:

  • The item must be in its original packaging and condition.
  • All tags and labels must be attached and intact.
  • The item should not show any signs of wear or usage.
2. Non-Returnable Items

Certain items are non-returnable and include:

  • Personalized or customized products.
  • Items that have been opened or used (unless defective).
  • Digital products or services.

Please ensure you check the product description carefully before making your purchase.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@sheshock.com within 2 days of receiving your order. Include your order number and reason for the return.

  2. Return Authorization: Upon review, we will provide you with a return authorization and instructions on how to return the item.

  3. Shipping the Item: Package the item securely in its original packaging, including all accessories, manuals, and documentation. You are responsible for all return shipping costs.

  4. Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item if you do not use a trackable shipping service.

4. Refund Process

Once we receive your returned item and confirm that it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to reflect in your account.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@sheshock.com with your order number and a description of the issue. We may request photos of the damaged item for our records.

We will provide instructions on how to return the damaged item and will cover the return shipping costs in such cases.

6. Exchange Policy

Currently, we do not offer exchanges. If you would like a different item, please return the original item following our return process and place a new order for the desired item.

Contact Us

For any questions or concerns regarding our return and refund policy, please contact us at:

Contact Us